Introduction. LANgrafix, Inc. respects
user privacy on our web sites. This privacy statement
is designed to provide information about the privacy
and data collection practices for sites owned
and operated by LANgrafix, Inc. and its
subsidiaries (the "Sites"). This Privacy Statement
is applicable to the United States and Canada.
Identifying Information. In general, you
can visit the Site without telling us who you are
or providing any information about yourself. In
some areas of the Site, we ask you to provide information
that will enable us to support our relationship
with you, such as to process an order, offer services,
or follow up with you. You will find that LANgrafix
asks for identifying information when you:
- Register on our web sites.
- Place an order.
- Tell us about a suggestion or give us feedback.
- Register to participate in an LANgrafix training
or educational program.
- Request technical support and files or customer
service.
In these instances, LANgrafix will ask for your name,
address, zip code, e-mail address, phone number
or other appropriate information needed to provide
you with these services. In all instances, it will
be clear to you that you are submitting this type
of information. In addition, if you choose to receive
a newsletter or other mailing from us, you will
always be able to "unsubscribe" to these mailings
as described in the Opting-Out section below.
What LANgrafix Will Do With Your Information. If
you choose to give us personal information for
any of the purposes above, this information is
retained by LANgrafix and is used by LANgrafix only to
support your customer relationship with us. For
example, we may send you a mailed announcement
of product upgrades, special offers, and other
new products and services from LANgrafix. Except for
third parties acting on behalf of LANgrafix for some
services as we discuss in the next section, LANgrafix
will not disclose your personal information to
third parties without your consent unless we believe
we are obligated to provide it under law such as
in response to a request from law enforcement officials.
LANgrafix may also enhance or merge your information
collected on the web site with data from other
LANgrafix sources or third parties for purposes of
marketing products or services to you.
What Others May Do With Your Information. LANgrafix
does not share, rent, or sell any personally identifying
information provided through the Site (such as
your name or email address) to any outside organization
for use in its marketing or solicitations. From
time to time LANgrafix may use third party agents or
contractors who will have access to your personal
information to perform services for LANgrafix (such
as a database management service) but only in accordance
with this stated privacy policy. And LANgrafix requires
certain safeguards in place by any vendors with
access to personal data collected by LANgrafix, including
a written commitment to keep the information confidential
and to only use the data to carry out the services
for LANgrafix. In addition, LANgrafix may also share aggregate
information about its customers and its web site
visitors to advertisers, business partners, and
other third parties. For example, we might share
that our users are x percent PCs users and y percent
Macintosh users. None of this information, however,
will contain personal, identifying information
about any of our users.
Collecting Aggregate Data and Cookies. Like
many web sites, LANgrafix collects non-personal
data about how the site is being viewed. Most non-personal
data is collected via cookies or other analysis
technologies. The Site includes analysis features
which enable LANgrafix to capture aggregate data
bout
how the site is used, such as amount of total traffic,
number of page views or umber of unique visitors.
This feature does not capture personal identifying
information about any visitors to the Site. LANgrafix
reviews this data and uses it only for internal
purposes of assessing and for managing the Site.
LANgrafix also uses cookies on its technical support
site to make the user experience less cumbersome.
A "cookie" is a small data file transferred by
a website to your computer's hard drive. Accepting
the cookies used on our site does not give us access
to your personal information, but we may use the
cookies to identify your computer.
The LANgrafix Store. The LANgrafix Store is that
part of the site that allows you to purchase LANgrafix
product online. The LANgrafix Store part of the Sites
is designed to give you options concerning the
privacy of your identifying information. If you
choose, you can set up an account, where you will
provide certain personal information. This will
allow you to have a customized order page for express
ordering and to view your purchasing history. To
protect your privacy, we have designed the LANgrafix
Store part of the Site to include certain steps
to verify your identity before granting you access
or enabling you to make corrections in an account.
You will always have access to this account information
and can view it, update it or correct it at any
time. To access your information, you will need
to use a password.When purchasing products from
the LANgrafix Store Site, the order form will also
ask you to provide a daytime telephone number.
A telephone number is requested so we can quickly
resolve questions relative to an order, such as
to clarify customer orders or to notify a customer
of a backorder status.
You also can decide whether to have credit card
information retained by us or not. We use industry
standard security measures, and retain card information
for payment processing purposes only. Credit card
information remains encrypted.Because we know customers
are concerned about credit card security, LANgrafix
Store users have two choices when purchasing from
the LANgrafix Store. You may either:
- Store your credit card number(s) in your profile
with us. This is convenient, because it means
you will not need to re-enter your number each
time you place an order. Access to your profile
is password protected.
- Elect not to store your credit card number(s)
in your profile. You will then be required to
re-enter your credit card information each time
you place an order with us.
If at any time you would like to make a purchase
but do not want to provide your credit card information
online, you may also contact a sales representative
at the LANgrafix Store by telephone at 800-873-7766
to take your order.
Children's Privacy Protection. LANgrafix is
aware of the heightened need to protect the privacy
of children under the age of 13. The vast majority
of the material on the Site is not intended for
children and is not targeted to children under
the age of 13. LANgrafix does not knowingly collect
data from children and, if we learn that we have
received personal data from a child, we will remove
this information from our database.
Third Party Links. The Sites do provide
links to other sites. Other Internet sites and
services have their own privacy and data collection
practices. Please note that once you click on one
of these sites, you leave the LANgrafix Site and LANgrafix
has no control or responsibility for the privacy
policies or data collection activities at another
site. We encourage you to read the privacy statements
at those sites as you visit them.
Changes to this Policy. LANgrafix may from
time to time revise its privacy policy. We will
not, however, use your existing information in
a manner not previously disclosed. You will be
advised and have the opportunity to opt out of
any new use of your information.
Contacting Us. If you have any questions
about our privacy policy, the practices of the
Site, or your dealings with the Site, you can write
to:
LANgrafix, Inc.
Attn: Privacy Coordinator
73 S. Riverside Drive
Elgin, IL 60120
